Not all users are bad, but they may not be paying attention

Submitted by Martin Sumner-Smith on Fri, 02/10/2012 - 10:34

Yesterday, in the As the pendulum swings - Users vs. the Enterprise, I discussed how the balance between the needs of staff users and those of the enterprise that employs them has recently swung strongly to favor users as a result of consumerization.

As the pendulum swings - Users vs. the Enterprise

Submitted by Martin Sumner-Smith on Wed, 02/08/2012 - 15:07

There have been two traditional enemies of Enterprise Content Management (ECM) adoption:

Email
Shared network folders/drives

For most users in an enterprise (i.e. staff), it is simply easier to send a file to a colleague through email than it is to first deposit the file and then send a link instead.

My next phase

Submitted by Martin Sumner-Smith on Wed, 02/01/2012 - 22:11

Today was my first day after I left OpenText. I had a great 11 years with the company that afforded me fabulous opportunities to learn about content management, the enterprise content management (ECM) field and how it relates to business process and enterprise architecture. In recent years our view of content greatly expanded to the digital media perspective.

Engaging Content. Whether to Embed or Link?

Submitted by Martin Sumner-Smith on Mon, 11/21/2011 - 15:44

Showing a collection of PowerPoint slides pulled from an OpenText Content Server was the subject of a recent post. At that time, I used presentations from our Content World Users' conference of a year ago to show how a collection of related materials from a secure enterprise repository could be embedded in the post using OpenText Widget Services (OTWS).

Video at Work - Video Services for Content Server

Submitted by Martin Sumner-Smith on Tue, 11/15/2011 - 13:33

I’m a big fan of video for work applications. It’s the best way to get information to staff quickly. As such I’ve been using the OpenText Video Service (OTVS) for some time. In fact, we recently developed a ‘Success Story’ about our own use of the service that will be out soon. We already have over 600 internal videos for staff running on OTVS, mostly made in the last year.But while OTVS is easy to use, it really isn’t practical to train everyone in an organization to use it.

Engaging, Syndicated Content Collections

Submitted by Martin Sumner-Smith on Wed, 11/09/2011 - 17:13

Sometimes providing someone with a simple list of choices is not effective because they'll find it boring. Users may have been spoiled by the newer, more immersive online experiences. You need to create a more engaging experience.At other times you want to package up content you have in source or original repository and provide it to users through some other website, wiki or blog.

The Future of Work

Submitted by Martin Sumner-Smith on Fri, 10/28/2011 - 14:58

"The world is full of people whose notion of a satisfactory future is,in fact, a return to the idealised past."Robertson Davies, "A Voice from the Attic", 1960I've been thinking about the nature of work. Can there be any doubt that:

It still comes down to user adoption

Submitted by Martin Sumner-Smith on Wed, 10/19/2011 - 13:48

Recently our business process management group (OpenText Global 360) released a survey of SharePoint adoption. It's actually the third in a series and so some very interesting and clear trends have emerged (see the SlideShare presentation below). It's worth a look whether you use SharePoint or not, as the results are very similar for other ECM systems.The importance of business process management solutions to add to many of these SharePoint sites is documented (slide 29).

Content Decision Fatigue

Submitted by Martin Sumner-Smith on Fri, 09/09/2011 - 12:57

If something of value is in short supply you will tend to conserve it. That turns out to be true of your capacity to deal with alternatives, make decisions and even to sustain your efforts at tasks.These finding have profound implications for enterprise content management (ECM).

Fuzzy Content for Fuzzy People

Submitted by Martin Sumner-Smith on Tue, 09/06/2011 - 20:45

Suppose you asked someone to classify some objects such as an ashtray, a painting and a sink, as either "furniture" or "home furnishing". That would seem to be a straightforward task.

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